Congestion expected at all major airports and guests are advised to arrive at least 3 hours prior to departure for their year-end holiday travel
AirAsia would like to encourage all guests travelling during the year-end school holiday period to arrive at least 3 hours prior to their scheduled departure to avoid the anticipated congestion at most major airports, especially at klia2 which expects at least 40,000 passengers daily throughout this holiday period.
Travelling formalities such as customs clearance, immigration clearance and security checks might take longer than usual during this peak travel period.
Self Check-In options via Web, Mobile app or Kiosk services are available from 14 days and up to 1 hour prior to departure for all AirAsia flights, and up to 4 hours prior to departure for all AirAsia X flights. It is also highly recommended for guests to print out their boarding passes before arriving at the airport to ease their travel process.
For guests with baggage to check-in, Baggage Drop counters close 60 minutes before flight departure for all AirAsia and AirAsia X flights.
As congestion is expected at the baggage drop counters, immigration checkpoints, security scanning, and baggage clearance during this holiday season, it is advisable to complete the baggage drop process and proceed to the boarding gate as early as possible.
Guests with group booking, reduced mobility or with special needs are only allowed to check-in at the counter and should allocate more time to clear all travelling formalities. Rest assured, AirAsia’s ground staff will be available at the airport to assist all guests with their travelling needs and to ensure a pleasant journey for everyone.
AirAsia would also like to wish everyone a pleasant journey and happy holidays ahead.