With this move, all AirAsia flights, including domestic flights, will operate from a single terminal.
AirAsia flight schedule remains unchanged. However, for convenience, guests departing from Jakarta are advised to check-in via airasia.com or AirAsia mobile apps, print their boarding passes before leaving to the airport, and also arrive at the airport at least 3 hours before their flights.
AirAsia counters for baggage drop, check-in and other services will be located at counters 73-80, Gate 4 on the departure level (2nd floor) of Terminal 2F. Guests without checked baggage may also use AirAsia self-service kiosks located near the counters for check-in, or to reprint boarding pass.
Guests are encouraged to proceed immediately to immigration counters and arrive at the boarding gate 45 minutes before the flight.
AirAsia staff will provide assistance to guests in need of direction in the terminal throughout the time.
For more information and assistance, kindly contact us through our customer support channels at support.airasia.com. Follow our social media accounts at Facebook (facebook.com/AirAsia) and Twitter (twitter.com/AirAsia) to get the latest update regarding the move.